FAQ

The following guidance sets out the process, timing and information expected from customers.

Within this process, What products are offered?

Within this process, Our store presents sun care, sunscreen, hair care, lip care, apparel and beach-day accessory selections.

Within this process, Is shipping free?

Within this process, Any free-shipping offer and its eligibility are displayed at checkout.

Within this process, How long does an order take?

Within this process, Normal processing is approximately 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Within this process, Can I change my mind, return the wrong item or request an exchange?

Within this process, Yes. Within this process, Request a mailed return or exchange within 30 days after delivery. Within this process, A non-defective item must be new and unused, with its original packaging, labels and accessories.

Within this process, Are return shipping or restocking fees charged?

Within this process, A free prepaid return label is included in the package, and no restocking fee is charged.

Within this process, What if an item is damaged, defective, missing or incorrect?

Within this process, Contact us with the order number, checkout email, an explanation and photographs or video of the item and packaging.

Within this process, When is a refund processed?

Within this process, An approved refund is returned to the original payment method and processed within 10 days.

Within this process, Which payment methods are supported?

Within this process, Use the card and payment methods actually displayed by the active checkout.

Within this process, How can I make contact?

Within this process, Use the email, mailing address or telephone number below.

Within this process, Are cookies or measurement tools used?

Within this process, Necessary cookies support core store functions. Within this process, Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.